GENERAL TERMS AND CONDITIONS

 

Delivery Timeline

Our standard policy is to deliver your video within 30 days from the date of payment confirmation. We will contact you via the email provided within 7 days of your booking to confirm the estimated delivery date. Delivery times may vary depending on the number of consultations scheduled at the time of your booking.

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Content Requirements
You are responsible for providing any required information (e.g., birth details, questions for the consultation) within 7 days of receiving our confirmation email. Failure to provide this information on time may result in delays, and we are not responsible for delays caused by a lack of necessary details.

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Cancellation and Refund Policy
During the 7-day confirmation period, we will notify you if we anticipate any delays in delivering your consultation video within the 30-day timeframe. If we cannot meet the 30-day delivery promise, you may choose to:

• Reschedule the video delivery beyond the 30-day period, or

• Request a full refund.

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No Revisions Policy
The astrology consultation video is a one-time deliverable based on the information provided at the time of booking. No revisions or edits will be offered once the video has been delivered.

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Confidentiality
We respect your privacy and the confidentiality of the information shared with us for the consultation. All personal data and consultation details (e.g., birth information, video content) will be handled in strict confidence. We will not share your information with any third parties without your express consent, except where required by law.

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Communication
All communication regarding delivery schedules, content requirements, and any potential delays will be conducted via the email address provided at the time of booking. Please ensure that your contact details are accurate and up to date.

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Payment Terms
Full payment is required before the consultation is produced. We reserve the right to delay or suspend production if payment is not received in full. If any payment issues arise, we will notify you immediately.

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Intellectual Property and Licensing
Upon delivery and full payment of the consultation video, you receive a personal license to use the video for your personal purposes. We retain the right to use anonymized versions or general portions of the video for our own educational or promotional purposes, unless otherwise agreed upon.

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Force Majeure
In the event of unforeseen circumstances beyond our control (e.g., natural disasters, technical failures, illness), we will inform you of any changes to the delivery schedule and work with you to arrange a new delivery date or provide a refund if appropriate. We will not be liable for any delays caused by these force majeure events.

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Limitation of Liability
We will not be liable for any indirect, incidental, or consequential damages arising from the consultation or the use of our services. Our liability is limited to the amount paid for the service.

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Governing Law and Jurisdiction
This agreement shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in Jackson County, Oregon.